Privacy Policy

When you request a quote, schedule a cleaning, contact us, or browse our website, we may collect the following information:

• Name, email address, and phone number
• Property address and access instructions
• Service preferences and special requests
• Communications you send us via contact forms or email
• Device and usage data (cookies, IP address, browser type)

• Schedule and manage your cleaning appointments
• Send appointment confirmations and reminders
• Respond to your inquiries and support requests
• Improve our website and services
• Send marketing communications (only with your consent)
• Comply with legal obligations

We use essential cookies to maintain your session and preferences. We may also use analytics cookies (such as Vercel Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, though some features may not function correctly.

We share data with the following third-party services as necessary to operate our business:

• Resend — transactional email delivery
• Vercel — website hosting and analytics

We do not sell your personal information to third parties.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with applicable legal obligations. Service records are retained for a minimum of 7 years for tax and legal compliance.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

If you have questions about this privacy policy or your personal data, contact us at fortecaestate@gmail.com.